Energy Technology
Representative case study
Novum Energy
A customer portal that turns energy usage, production and savings opportunities into clear actions for homes and businesses.
Duration
14 weeks
Year
2025
+33%
recommendation adoption
-21%
support requests
1.8x
portal usage
Problem
Turning complexity into business value
Users could not explain bill changes and had to track sustainability goals through technical, fragmented data views.
Approach
Insights connecting consumption changes to daily behavior
Savings goals and personalized recommendation system
Combined view of solar production and grid usage
Shared customer area for billing, support and device management
Impact
Measurable outcomes, sustainable product
Users understand energy behavior more clearly and act on savings recommendations, while support teams receive fewer explanation requests.
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